Refund policy
Shipping Policy
At PawFloatie™, we work hard to process and deliver your order as quickly as possible.
Order Processing: Orders are processed within 1–3 business days after your purchase is confirmed.
Shipping Time: Estimated delivery time is 6–12 business days after your order has been processed and shipped.
Tracking Information: Once your order ships, you will receive a tracking number so you can follow your package.
Shipping Delays: Delivery times may vary due to holidays, weather, customs, carrier delays, or high order volume. If your tracking has not updated for more than 15 days, please contact us for support.
Incorrect Address: Please make sure your shipping address is correct before placing your order. We are not responsible for failed deliveries caused by incorrect or incomplete addresses.
Need Help? If you have any questions about your order, please contact our support team with your order number.
Non-Refundable Situations
Due to the handmade nature of our products, the following situations are NOT eligible for return or refund:
- Minor color variations from product images caused by screen display, lighting, or dye batch differences.
- Minor size variations of up to 1-2 cm (0.5-1 inch) from the size chart.
- Small variations in stitching, straps, and hardware placement.
- Size label mismatches within acceptable manufacturing tolerances.
- Products that have been used, damaged by the customer, or altered in any way.
If you receive a product with significant defects or an incorrect item, please contact our support team within 14 days of delivery for assistance.
Delivery Delays
Products delayed by carriers, customs, or other third parties are NOT eligible for refund. Delivery times are estimates only and not guaranteed. Refunds will not be issued for delayed shipments caused by factors outside our control.
If your order has not arrived within 30 days of shipping, please contact our support team for tracking assistance.